Returns

Information
Returns & Exchanges
Our goal is customer satisfaction. If you are not happy with your order, please contact us at nycole@nycolenaturals.com to let us know how we can assist you.

Due to the nature of our products, we do not accept returns, exchanges or issue refunds. Please note that all sales are final and are not subject to return. If you receive and incorrect or damaged item, please email us at nycole@nycolenaturals.com within five (5) business day from the date you purchased your order. Please include full name & order number.

Please note if your package is returned to our warehouse as undelivered, you will be issued a refund for the amount of the order minus the shipping / handling fee. If you choose to have your package reshipped, you will be charge the current shipping rate plus a reroute fee of ($10.00).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at nycole@nycolenaturals.com.
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