Q & A's

Disclaimer: The statements listed on any of our product pages and or site have not been evaluated by the Food and Drug Administration (FDA). Our products are not meant to diagnose‚ treat or cure any diseases or medical conditions. Please consult with your doctor if you have such medical conditions and or pregnant.
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FULL INGREDIENT DISCLOSURE

All of our products have the full ingredient list disclosed. We used INCI & English terms within out ingredients listing. If there is any ingredient your not sure of please email us at nycolenaturals@att.net.

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ALLERGY CAUTION:
  • All of our emulsifiers are coconut and or palm oil derived
  • Soybean and or hydrogenated vegetable oil (soybean) is used in some of our products.  
  • If nuts used it will be listed as nut butter or nut oil. 
  • Shea butter contains small amount of natural latex, if allergic please be mindful of this.
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Q: Are chemical used in your products?

A: No harsh chemicals are used in any of our products.

  • No Animal Testing or raw goods that has been tested on Animals
  • No Petroleum base ingredients
  • No Synthetic colors 
  • No Parabens & formaldehyde or ingredients that uses them as a preservative
  • No Silicone's
  • No Phthlates  

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FREE SHIPPING on US order of $75 or more

 

Shipping: Products that are handmade to order may require a lead time of 5-7 business days (excludes weekend and holidays). We ship USPS priority mail only at this time. To ensure we service our customers in making sure they receive our products. We DO NOT SHIP INTERNATIONALLY at this time. 

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Q: Is this considered a Vegan product?

A: Yes, all ingredients used are made from renewable non-gmo plant source. No animal products or by products are used, unless otherwise noted in ingredients. 

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Q: Are your products certified organic?

A: No, we use certified organic, eco cert plant renewable & natural ingredients in our products. 

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Q: If i'm not satisfied with the product, can i return it for refund

A: Due to the nature of our products and being a small family owned business. We do not accept returns, exchanges or issue refunds. Please see our Returns & Exchange policy for further details. 

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Q: I have dry skin or hair, will this product help relieve or restore moisture? 

A: All of our products are developed and formulated with ingredients that can help hydrate and moisturize your hair & skin. However, many other factors must be considered when you have dry hair & skin. Please see dry hair 411